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Format: Live Virtual/ Face-to-Face

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Many companies do not get the benefit of proper and thorough corrective & preventive action (CAPA, or CA/PA) as staff time, skill, tools and an in-depth understanding of a CAPA system are often lacking internally. Learn how to leverage this key component for improvement in a quality management system to benefit your organization.​

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Get an in-depth understanding of how to conduct corrective & preventive action (CAPA) in response to non-conforming product or services. Learn about proven methods and approaches for ensuring problems are adequately contained, and then prevented. Cover roles and responsibilities, including supplier responsibilities for defining, acting on, and closing CAPA issues. Learn how to define the problem, assess conditions for root causes, define proper actions to contain and prevent the problem, and then develop a plan to deploy those actions. Common methods, including the 8D approach, are covered and tools for performing incident and root cause analysis, and the use of various CAPA checklists, are provided. Use both case studies and participant situations to apply the methods, tools and checklists during the course. Go away with a thorough understanding of a systematic, tool-based CAPA system.

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Learning Objectives:

• Learn the vital quality principles that drive proper CAPA.

• Determine when to initiate formal corrective action, and when not to.

• Write clear and actionable problem statements.

• Explore sample CAPA systems and records for best practices, and for potential weaknesses.

• Learn how to use a team approach to CAPA.

• Use various tools to perform process-based root cause analysis.

• Develop detailed actions to contain and prevent the problem.

• Identify opportunities for improvement in the participant’s organization that can be acted upon after the course.

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Course Outline:

 

I. Introductions & Goal Setting

II. Taking a "quality-in" approach

1. Benefits and key principles

2. Self-assessment on “quality-in” behaviors

III. Key concepts of CAPA

1. What is the root cause standard?

2. 5 Whys

3. Poka Yoke

4. Selecting proper root cause countermeasures

5. Getting buy-in from others for CAPA discipline

IV. Using the 8D and 3D approaches to CAPA

1. Main steps of 8D and 3D

2. Checklists for key stages

3. When to close an open CAPA

4. Tips and recommendations for success

V. Application

1. Case studies

2. Participant situations

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Who Should Attend:

This course is designed for quality managers, production supervisors, account managers, purchasing staff, quality technicians, and owners of a company’s CAPA system.

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Course Duration:  8 hours (1 day)

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ASQ RU (Recertification Units):  under Continuing Education

• 0.7 RU for Face-to-Face training

• 0.7 RU for Live Virtual training 

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Training Days: 

• Live Virtual program: (One of the following options)

  • 1- Saturday / 1- Sunday, 09.00 to 18.00 Hr 

  • 2- Weekdays (Mon/Tue/Wed/Thu/Fri), 18.00 to 22.00 Hr 

• Face-to-Face program:

  • 1- Weekday (Mon/Tue/Wed/Thu/Fri), 09.00 to 18.00 Hr 

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Language of Instruction: English

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​​Instructor: Seetharam Kandarpa (ASQConnex Expert)

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For Organization specific training class (of 5-15 students) / other queries: Contact Us

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About ASQ ConnEx:
ASQConnEx is an education delivery system and network that vets, designates, and connects quality subject matter experts with organizations to advance their excellence journey. Organizations can build competencies needed to achieve strategic objectives by engaging a vast network of ASQ-authorized subject matter experts in the field of quality. Experts gain a professional advantage by aligning with the world’s leading quality association and gaining access to ASQ-licensed education and certification preparation content. The end result- Empowering individuals, organizations, and communities to achieve excellence through quality. For more details, refer https://asq.org/asqconnex

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