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Format: Face-to-Face (Workshop)

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Learning Objectives:

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• Understand what “Quality Culture” means and why it matters to business performance.

• Recognize personal responsibility and accountability in ensuring quality.

• Develop habits of proactive problem identification and timely escalation.

• Strengthen communication, collaboration, and process discipline.

• Learn tools to improve daily work quality, reduce rework, and enhance customer satisfaction.

• Understand their role in embedding the six APQ dimensions.

• Strengthen leadership behaviors that reinforce compliance and continuous improvement.

• Develop actionable team-level cultural enhancement plans.

• Use data-driven oversight and leading indicators to sustain excellence.

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Course Outline:​

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• Day-1: Leadership & Cultural Influence

  • Introduction of Training Workshop

  • Pre-test

  • Fundamentals of Quality Culture

  • Introduction to APQ Cultural Excellence framework

  • Leadership & Vision for Quality

  • Mindset and Attitudes Influence

  • Gemba Leadership Practices

  • Day-1 Closure: Q & A and Reflection

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• Day-2: Embedding & Sustaining Cultural Excellence

  • Leading Quality Indicators (LQIs)

  • Communication & Learning

  • Quality Oversight & Reviews

  • Creating Team-Level Quality Improvement Plans

  • Training Workshop Summary: Q & A and Reflection

  • Post-test

  • Training Completion Certificate Distribution

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Training Methodology:

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• Highly interactive and practical learning with case studies & group activities.

• Performance Assessment of attendees:

  • Pre-test at the starting of the course

  • Knowledge check at the end of key steps/ stages of the course

  • Post-test at the end of the course

• Providing training materials (spiral binding book containing training presentation, worksheets etc.).

• Issuance of training completion certificate to attendees.

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Who Should Attend:

• Supervisors / Managers / Functional Heads who work in Pharmaceutical/ Medical Device/ Food Products/ Other manufacturing organizations.

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Course Duration:  16 hours 

 

Training Days: ​

• Face-to-Face program (Workshop):​

  • 2- Weekdays (Mon/Tue/Wed/Thu/Fri), 09.00 to 17.00 Hr 

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Language of Instruction: English​

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​​Instructor: Seetharam Kandarpa

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For Organization specific training class (15+ students) / other queries: 

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