​

Format: Face-to-Face (Workshop)

​​​

Learning Objectives:

​​​​

• Understand what “Quality Culture” means and why it matters to business performance.

• Recognize personal responsibility and accountability in ensuring quality.

• Develop habits of proactive problem identification and timely escalation.

• Strengthen communication, collaboration, and process discipline.

• Learn tools to improve daily work quality, reduce rework, and enhance customer satisfaction.

• Understand the concept of Quality Culture and its impact on patient safety.

• Connect personal behaviors to organizational quality outcomes.

• Identify and report quality risks early.

• Build communication confidence and ownership mindset.

 

Course Outline:​

​

• Day-1: Quality Mindset and Behavioral Foundations

  • Introduction of Training Workshop

  • Pre-test

  • Fundamentals of Quality Culture

  • Introduction to APQ Cultural Excellence framework

  • My Role in Product Quality

  • Behavior and Mindset

  • Simulation: “The Quality Chain Reaction”

  • Day-1 Closure: Q & A and Reflection

​

• Day-2: Communication, Engagement, and Ownership

  • Speaking Up Without Fear

  • Good Documentation Practices and Data Integrity

  • Quality Ownership in Daily Work

  • My Quality Commitment

  • Training Workshop Summary: Q & A and Reflection

  • Post-test

  • Training Completion Certificate Distribution

​​

 

Training Methodology:

​

• Highly interactive and practical learning with case studies & group activities.

• Performance Assessment of attendees:

  • Pre-test at the starting of the course

  • Knowledge check at the end of key steps/ stages of the course

  • Post-test at the end of the course

• Providing training materials (spiral binding book containing training presentation, worksheets etc.).

• Issuance of training completion certificate to attendees.

​

Who Should Attend:

• Frontline & Junior / Non-Managerial Employees who work in Pharmaceutical/ Medical Device/ Food Products/ Other manufacturing organizations.

​

Course Duration:  16 hours 

 

Training Days: ​

• Face-to-Face program (Workshop):​

  • 2- Weekdays (Mon/Tue/Wed/Thu/Fri), 09.00 to 17.00 Hr 

​

Language of Instruction: English​

​

​​Instructor: Seetharam Kandarpa

​

For Organization specific training class (15+ students) / other queries: 

​

​

​

​

​